COVID-19 (26th March 2020)

For the latest information on our response to the Coronavirus situation, please visit our facebook page:https://www.facebook.com/poolhousevets/

In response to the latest government guidelines we are now only open for patients that need essential care to avoid unnecessary suffering or maintain animal welfare.

To optimise staffing during this time our Lichfield Hospital is the only branch that is open (Burntwood, Armitage and Mere Green are closed for the time being)

What constitutes an emergency that needs immediate care?

If any of the below apply to your pet, contact us IMMEDIATELY

  • Breathing difficulties
  • Open wound injuries
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards ie.toys/clothes
  • Ingestion of poisonous/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizuring/fitting
  • Collapse

Advice when visiting the practice

  • Don’t walk into the practice if you believe you’ve been exposed – we need to keep everyone safe. Instead, phone us and explain your situation. We’ll arrange a suitable way of conducting your appointment that is in everyone’s best interests.

Concerned about your pet’s health but don’t think it’s an emergency?

To respect social distancing rules, we have a couple of different options depending the suitability of the case, including a video or telephone consultation. Please contact the practice to discuss what is most appropriate for your pet.

Vaccinations

  • Can I bring my pet in for an INITIAL VACCINATION COURSE?

A vaccination is not deemed as an emergency and we will not be offering an initial vaccination course. If you have a puppy, we recommend that they are kept inside and not exposed to other dogs. You should book a vaccination course as soon as possible after normal service resumes.

We will review this and provide a further update if the government extends the initial three weeks of enhanced measures to slow the spread of the virus.

  • Can I bring my pet in for their ANNUAL VACCINATION BOOSTER?

We can postpone this vaccine for up to 3 months after the due date without requiring a restart. During these exceptional times, we ask that you delay the booster until up to a maximum of 3 months after the due date.

Routine Appointments

  • Can I bring in my pet for a HEALTH CHECK?

Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.

  • Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case, please do not hesitate to contact the practice.

Food and medication

  • How can I get my REPEAT FOOD or MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.

  • How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.

Operations and Blood tests

  • Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lumps removals?

These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures, until government guidelines on social distancing change.

  • What about ULTRASOUNDS and BLOOD TESTS?

This depends on the individual case, please do not hesitate to call the practice to discuss.

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