COVID-19 (15th June 2020)

For the latest information on our response to the Coronavirus situation, please visit our facebook page:https://www.facebook.com/poolhousevets/

Update 15th June 2020

As government restrictions are easing we are now offering more services but unfortunately due to social distancing requirements and reduced staff levels, we still cannot offer our full range of services. We are very grateful to our clients for their continued patience and understanding over the past few months. Thanks for bearing with us.

NEW CHANGES

Burntwood and Armitage branch are now open Mon-Fri 9am-6.30pm for appointments, repeat prescriptions and limited routine operations. To book an appointment or order your pets prescription please call: Burntwood 01543 68205 or Armitage 01543 491149

Please note: We are still not allowing clients into any of our surgeries and require you to wait in the carpark and phone us on your arrival.

We are now able to see more animals at our surgeries and so are offering appointments for more minor injuries and ailments rather than just emergencies. Please be aware that with social distancing measures appointments are still limited in number and at busy times we may have to prioritise more urgent cases. Please also be aware that appointments may take longer than you are used to, we are trying to make our system as efficient as we can, your patience and understanding is greatly appreciated.

Concerned about your pet’s health but you are self isolating

Don’t worry we are here to help. If you cannot leave your home then if suitable, we can offer a telemed consulation over the phone or by video link. From this we can provide prescription medication if needed and can organise to get medication to you.

Vaccinations We can now offer:

  • Puppy/kitten vaccinations
  • Rabbit vaccinations
  • Overdue boosters for dogs and cats

We are prioritising these groups for now but once we have caught up with overdue booster then we will start offering appointments for pets who are due now. Don’t worry if your pets booster is due, booster vaccination can safely run over by 3 months and we will ensure we get yours done within that time frame.

Neutering

  • Routine CAT NEUTERING at our Burntwood and Armitage branch
  • RABBIT NEUTERING at the Lichfield hospital
  • DOG CASTRATES AND BITCH SPAYS NOT AVAILABLE unless there are special circumstances. We continue to review this situation and will offer this service as soon as we are able to.

Routine Appointments

  • Can I bring in my pet for a HEALTH CHECK

We are still having to prioritise appointments for sick animals but if you require a health check because you are concerned about your pets health then we will endeavour to get you seen. We just ask that for your understanding that if this appointment is not deemed urgent that we may not be able to see you same day.

  • Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

If your pet is showing signs of discomfort or difficulty walking with longer nails then yes we can offer appointments for these things.

Food and medication

  • How can I get my REPEAT FOOD or MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. You can order these from Lichfield, Burntwood or Armitage branches and arrange collection or we can organise postage if you would prefer.

  • How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

These are all available from Lichfield, Burntwood or Armitage branches but must be ordered in advance. Please allow 24 hours for this and we can then organise for you to collect or for your item to be posted to you.

Operations and Blood tests

  • Can my pet still have ELECTIVE OPERATIONS such as dentals and lump removals

Yes, we are now offering these surgeries but with priority to those most urgent, ie. dental work for those experiencing dental pain or difficulty eating.

  • What about ULTRASOUNDS and BLOOD TESTS?

Yes these are available. Please phone to book or speak with your case vet.

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